Your Personal Information:
Personal information held by provincial government organizations – e.g. Ministry of Housing or Ontario Human Rights Commission – is covered by the Freedom of Information and Protection of Privacy Act (FIPPA). Personal information held by municipal government organizations – e.g. City of Toronto or Ottawa Police Services Board – is covered by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
A person who has been given access to his or her personal information under the Acts is entitled to:
(a) request correction of the personal information where the individual believes there is an error or omission;
(b) require that a statement of disagreement be attached to the information reflecting any correction that was requested but not made; and
(c) require that any person or body to whom the personal information has been disclosed within the year before the time a correction is requested or a statement of disagreement is required be notified of the correction or statement of disagreement.
To request a correction of your personal information, you should complete a Request Form or write a letter stating that you are requesting the correction of your personal information under one of the two Acts.
Submit your Request Form or letter to the Freedom of Information Co-ordinator for the government organization that has the information you are requesting, along with the required $5 request fee payable to the “Minister of Finance” (FIPPA) or the local government organization (MFIPPA).
Normally, a government organization must respond in writing to your request for correction within 30 days of receiving it.
Personal Health Information:
Your personal health information held by a health care practitioner or organization – e.g. doctor, social worker or hospital – is covered by the Personal Health Information Protection Act (PHIPA). The Act refers to these persons as health information “custodians.”
A person who has been given access to his or her personal information under the Act is entitled to:
(a) request the custodian to correct his or her personal health information that is inaccurate or incomplete;
(b) require that the custodian attach a statement of disagreement that sets out the correction that the custodian has refused to make;
(c) require that the custodian make all reasonable efforts to disclose the statement of disagreement to any person who would have been notified if the custodian had granted the requested correction.
To request correction of your personal health information you should complete a Request to Correct Personal Health Information form or write a letter to the custodian. Normally, a custodian must respond in writing to your request within 30 days of receiving it.
The complaint should include:
(a) his or her name, address and telephone;
(b) the health information custodian's name and the file number;
(c) a copy of the custodian’s response;
(d) a copy of the request; and
(e) a brief explanation of the basis for the complaint.
There is no cost to file an access or correction complaint.