PC-000018-1

The Family Responsibility Office (FRO) is part of the Ministry of the Attorney General. FRO operates under the authority of the Family Responsibility and Support Arrears Enforcement Act, 1996 to:

• collect support payments on behalf of recipients;
• enforce court-ordered support payments; and
• enforce certain domestic contracts and paternity agreements filed with the court.

FRO has approximately 172,000 cases. Most cases have three parties who have related but mutually exclusive interests:

• the support payor (the payor);
• the support recipient (the recipient); and
• the income source, which is often, but not always, an employer.

Each day, FRO mails more than 6,000 pieces of case-related correspondence. These letters and notices are sent to the three parties, as well as to lawyers, the courts, and others involved with the administration of the program. Many of the mailings sent by FRO are processed by an envelope stuffing machine that inserts a single document into a single envelope. However, certain types of documents, including an individually requested Statement of Arrears (Form 35A), may be manually inserted into envelopes. A Form 35A may or may not be accompanied by a letter.

• FIPPA
• 2(1) personal information
• Section 42

• support payor
• support payor or recipient
• support recipient