PC-000020-1

The Office of the Information and Privacy Commissioner (the IPC) received a complaint on behalf of an injured worker who had been contacted by the Angus Reid Group (ARG) and asked to participate in a customer satisfaction survey being conducted on behalf of the Workplace Safety and Insurance Board (WSIB). The complainant contends that WSIB did not have statutory authority to disclose injured workers' personal information to ARG. The complainant is also concerned that the ARG surveyor who telephoned the household to speak to the injured worker, disclosed to a family member the fact that the complainant is an injured worker. According to the complainant, the family member had up to that point been unaware of this fact.

We initiated an investigation into the conduct of the WSIB customer satisfaction survey pursuant to our responsibilities under the Freedom of Information and Protection of Privacy Act (the Act). The investigation included interviews with staff at both WSIB and ARG.

• FIPPA
• 42(c)
• 42(e)
• 2(1)

• survey
• survey