Child and family service providers must get consent before collecting, using or disclosing personal information — except in certain cases permitted by the act.

Consent to collect, use or disclose personal information must:

• be given by the individual — or their substitute decision-maker

• be given freely and voluntarily
• relate to the information that you are collecting, using or disclosing
• be knowledgeable

Consent may be received in writing, for example through a signed consent form. You can also get consent orally – such as over the phone ­­– but only if you make a written record of it.

Learn more about consent

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