Under the Freedom of Information and Protection of Privacy Act and Municipal Freedom of Information and Protection of Privacy Act, people have a right of access to government information and the right to file an appeal with our office if a freedom of information request is refused.

There are a number of reasons why someone would file an appeal, ranging from a simple denial of access to disagreeing with an extension period above the standard 30 days. It is important to understand however that both acts contain exemptions that allow institutions to deny access to certain information such as a vendor’s proprietary information or an individual’s personal information.

People have the right to ask a public institution to correct their personal information where they believe there is an error or omission, as well as informing all persons to whom the information has been disclosed. If an institution refuses their request, they may ask for a statement of disagreement to be attached to the information and/or file an appeal with our office.

Mediation Basics for Freedom of Information Coordinators
The IPC encourages mediation as the preferred method of resolving both access appeals and privacy complaints. A person who has made a request under Ontario’s Freedom of Information and Protection of Privacy Act or Municipal Freedom of Information and Protection of Privacy Act may appeal any decision of the institution concerning the request to the Information and Privacy Commissioner of Ontario (IPC). WHAT IS MEDIATION AT THE IPC? Mediation is the process by which the IPC investigates...
Appeals Process
INITIATING AN APPEAL An appeal and the applicable appeal fee must be sent in writing to the Registrar within 30 days after the institution has given notice of its decision. There are three stages in an appeal. For detailed information on each stage, please refer the IPC’s Code of Procedure. INTAKE The first of three main stages of the appeal process in which the Registrar or Intake Analyst attempts to resolve the appeal informally, dismiss the appeal or prepare the appeal file for t...