IPC Customer Service Standard

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 became law on January 1, 2008, and is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. This regulation is an important step to create a barrier-free and accessible Ontario by 2025. Learn more about what you can expect from us:

Should you wish to obtain an IPC document that is not currently available in an accessible format, please contact us and we will make the information available to you.

AODA Self-Certified Accessibility Report

Under the Accessibility for Ontarians with Disabilities Act, 20013 (AODA), organizations must make their Accessibility Reports available to the public. The IPC's report may be viewed here:

Enhancing the Accessibility of this Web Site

You can make modifications to your operating system and browser to help you access our web site. We currently have complete step-by-step accessibility modifications for the following:


  • Internet Explorer 6
  • Internet Explorer 7
  • Mozilla Firefox
  • Apple Safari

Operating Systems:

  • Microsoft Windows
  • Apple OS X

Step-by-step Instructions

  • Change Text Size: You can make the text of our web site larger and more readable by following these steps.
  • Change Fonts: You can modify the font style for our web pages to make them more readable by following these steps.
  • Mouse Pointer Visibility: If you have trouble viewing the mouse pointer, you can follow these steps to make the pointer easier to see.
  • Change Colours: Follow these step-by-step instructions to change the text and background colours of our web pages to make them more readable.
  • Magnify Screen: By following these steps you can view our web site in a box that magnifies areas of any web page as you move your mouse over them.
  • Browse Out Loud: These options will assist you if you have trouble reading online. Please follow these steps to have your computer read the content of our web site out loud to you.
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