Guidance

The Office of the Information and Privacy Commissioner publishes guidance documents to promote compliance with Ontario’s access and privacy laws.

New materials are posted on an ongoing basis. If you are looking for a guidance on a topic that is not listed here, please contact us.

This post is also available in: French

Found 31 results

Title / Description Topic Type Date

Access and Correction Form under CYFSA

This post is also available in: French

Access | Access Request Process | Youth Forms Dec 31 2019

Accessing Your Deceased Relative’s Personal Information

This post is also available in: French

Access | Access Request Process | Health | Personal Information | Privacy Fact Sheets Apr 24 2019

Access Fact Sheet: Third Party Information Exemption

This post is also available in: French

Access | Access Request Process Fact Sheets Sep 26 2018

Fees, Fee Estimates and Fee Waivers

This post is also available in: French

Access Request Process Best Practices | Professional Guidelines Jun 11 2018

Frivolous and Vexatious Requests

This post is also available in: French

Access Request Process Fact Sheets Aug 22 2017

Fact Sheet: Reasonable Search

This fact sheet answers some frequently asked questions about reasonable searches for records.

Access | Access Request Process | Appeal Process Fact Sheets | Professional Guidelines Apr 11 2017

PHIPA Practice Direction #4: Access/Correction Complaint Form

This post is also available in: French

Access | Access Request Process | Health Best Practices | Practice Directions | Professional Guidelines Feb 28 2017

PHIPA Practice Direction #2: Responding to a Request for Access to Personal Health Information

This post is also available in: French

Access | Access Request Process Best Practices | Practice Directions | Professional Guidelines Feb 28 2017

PHIPA Practice Direction #1: Clarifying Access Requests

This post is also available in: French

Access | Access Request Process | Health Best Practices | Practice Directions | Professional Guidelines Feb 28 2017

Improving Access and Privacy with Records and Information Management

This guidance is designed to help institutions implement better record and information management practices and enhance the public’s ability to access information.

Access | Access Request Process | Appeal Process | Legislation | Open Government Best Practices | Papers | Professional Guidelines Nov 03 2016

Fact Sheet: What is Personal Information?

This fact sheet explains the meaning of the term “personal information,” and answers frequently asked questions.

Access | Access Request Process | Personal Information | Privacy Fact Sheets | Professional Guidelines Oct 20 2016

Your Business is Affected by a Freedom of Information Request: What You Should Know

This fact sheet outlines what to expect when an institution contacts you about an access request, your options for appeal, and other frequently asked questions. This document is part of a series designed to keep the public and professionals up to date with the IPC’s interpretations of access and privacy laws.

Access | Access Request Process Fact Sheets Oct 04 2016

Applying PHIPA and FIPPA to Personal Health Information: Guide for Hospitals

This post is also available in: French

Access | Access Request Process | Health | Legislation Brochures | Educational Material Apr 20 2011

Fact Sheet #17 – Applying PHIPA and FIPPA/MFIPPA to Personal Health Information

The purpose of this Fact Sheet is to provide organizations that are defined as both health information custodians under the Personal Health Information Protection Act (PHIPA) and institutions under public sector privacy and access to information legislation, namely the provincial Freedom of Information and Protection of Privacy Act (FIPPA)...

Access | Access Request Process | Health | Privacy Educational Material | Fact Sheets Apr 19 2011

Your Rights under Ontario’s Freedom of Information Laws Access | Access Request Process | Legislation Educational Material Jul 24 2008

Practice Direction #12 – Accommodating persons with disabilities

This post is also available in: French

Access | Access Request Process | Privacy Best Practices | Practice Directions | Professional Guidelines Nov 27 2007

Mediation Best Practices for Institutions

This post is also available in: French

Access Request Process Best Practices Jan 19 2007

Practice Direction #8 – Reasonable Search Appeals and Fee Appeals

This post is also available in: French

Access | Access Request Process | Appeal Process Best Practices | Practice Directions | Professional Guidelines Apr 06 2006

IPC Practices No. 1 – Drafting a Letter Refusing Access to a Record

Tip sheet for government organizations on handling information

Access | Access Request Process Best Practices | IPC Practices | Professional Guidelines Nov 04 2005

Request to Access Personal Health Information (PHIPA)

A generic request form for filing a request for access to your personal health information held by a health information custodian. This request form should be submitted directly to the health information custodian.

Access | Access Request Process | Health Forms Jan 01 2005

The Advantages of Electronically Processing Freedom of Information Requests: The MNR Experience

Produced by the Ministry of Natural Resources and the Office of the Information and Privacy Commissioner of Ontario.

Access | Access Request Process Papers Apr 01 2004

IPC Practices No. 15 – Clarifying Access Requests

Tip sheet for government organizations on handling information

Access | Access Request Process Best Practices | IPC Practices | Professional Guidelines Sep 24 2003

Clarifying Access Requests

Tip sheet for government organizations on handling information

Access | Access Request Process Sep 24 2003

IPC Practices No. 9 – Responding to Requests for Personal Information

Tip sheet for government organizations on handling information

Access | Access Request Process | Privacy IPC Practices | Professional Guidelines Sep 24 2003

Request Form (FIPPA/MFIPPA)

A generic request form for filing a request for information held by a government organization or to request a correction of your personal information held by a government organization.

Access Request Process Forms Aug 07 2003

Processing Voluminous Requests A Best Practice for Institutions

A joint project of the Office of the Information and Privacy Commissioner/Ontario and the Information and Privacy Unit, Ministry of Natural Resources, this publication provides a selection of strategies when dealing with voluminous requests. September 2002.

Access | Access Request Process Best Practices Sep 01 2002

Exercising Discretion under section 38(b) of the Municipal Freedom of Information and Protection of Privacy Act

Provides institutions with an outline of what constitutes a valid exercise of discretion in the application of section 38(b), and some practical tips on how to properly exercise discretion when dealing with a specific category of records.

Access | Access Request Process Best Practices Jan 01 2002

Working with the Municipal Freedom of Information and Protection of Privacy Act: A Councillor’s Guide

This post is also available in: French

Access | Access Request Process | Legislation | Privacy Nov 01 2001

Backgrounder for Senior Managers on the Role of Freedom of Information and Privacy Co-ordinators relating to Access to Information

Each provincial and municipal government organization has a Co-ordinator. This Backgrounder looks at the critically important role that Co-ordinators play.

Access | Access Request Process | Open Government | Privacy Papers Sep 01 1999

IPC Practices No. 5 – Third Party Information at the Request Stage

Tip sheet for government organizations on handling information.

Access Request Process | Appeal Process Best Practices | IPC Practices | Professional Guidelines Sep 01 1998

IPC Practices No. 16 – Maintaining the Confidentiality of Requesters and Privacy Complainants

Tip sheet for government institutions on information management.

Access Request Process | Privacy Best Practices | IPC Practices | Professional Guidelines Sep 01 1998