Correcting Your Personal Health Information

If you believe that your personal health information is not accurate or complete, Ontario’s health privacy legislation, the Personal Health Information Protection Act (PHIPA), gives you the right to make a request to have it corrected. Your correction request should be made directly to your health information custodian, who may require that you make the request in writing. This Request to Correct Personal Health Information Form  can be used for this purpose.

If you have a substitute decision-maker who is authorized to consent on your behalf, that person can make the correction request for you.

Health information custodians are allowed, depending on the circumstances, 30 to 60 calendar days to respond to your request.

 

CAN I BE DENIED MY CORRECTION REQUEST?

Yes, your correction request could be denied.

If your correction request is denied by a health information custodian, they must explain why they refused. You have the right to attach a statement to your record of personal health information conveying your disagreement.

Please note that health information custodians must correct an incomplete or inaccurate record, but they are not required to change professional opinions or correct records that they did not create, in some circumstances.

 

DO I HAVE THE RIGHT TO FILE A COMPLAINT IF I AM DENIED MY CORRECTION REQUEST?

Yes, you have the right to file a complaint to the IPC if your correction request is denied by completing this Access/Correction Complaint Form. If you have a substitute decision-maker who is authorized to consent on your behalf, they can file the complaint on your behalf. Once you complete this form, please mail it to our office.