PHIPA Complaint Process

Ontario’s Personal Health Information Protection Act (PHIPA) allows individuals to file written complaints with the IPC.

A complaint may be filed with the IPC where there are reasonable grounds to believe that PHIPA has been, or is about to be, contravened, including in relation to:

  • a health information custodian’s (custodian) information practices;
  • collections, uses and disclosures of personal health information;
  • a custodian’s refusal, or deemed refusal, to grant access to, or correction of, an individual’s record of personal health information.

 

WHAT ARE THE TIME LIMITS WITHIN WHICH AN INDIVIDUAL CAN FILE A COMPLAINT UNDER PHIPA?

An individual can file a complaint with the IPC within one year of becoming aware of the problem. PHIPA provides the IPC with the discretion to extend this one-year limitation period where the IPC is satisfied that it does not prejudice any person.

For complaints that deal with access or correction, an individual can file a complaint with the IPC within six months from the time a custodian refuses, or is deemed to have refused, an access or correction request.

 

Our PHIPA Processes
TYPES OF PHIPA FILES The IPC handles four types of files under the Personal Health Information Protection Act (PHIPA). Access and correction complaint files We receive and resolve complaints from individuals who have been denied access to, or the correction of, their records of personal health information. Collection, use and disclosure complaint files We receive and resolve complaints about PHIPA contraventions, such as unauthorized disclosures of personal health information. Custodian-repo...