Developing effective records and information management (RIM) practices helps Ontario institutions meet their legal requirements and better serve the public. Poor RIM practices can negatively affect an institution’s ability to:
- respond to access requests in a timely way
- be transparent and accountable to the public
- ensure the confidentiality and privacy of personal information
In a number of recent cases, we have found institutions have charged excessive fees or spent too much time searching for records as a direct result of poor practices. Today we are issuing Improving Access and Privacy with Records and Information Management to help institutions implement better practices and enhance the public’s ability to access information.