Individual’s right to correction

Individuals can request that a service provider correct a record of their personal information if they believe it is inaccurate or incomplete.¹¹⁶ A substitute decision-maker may also request a correction to an individual’s record on their behalf.

A correction refers not only to striking out incorrect information but also to adding information to make a record complete.

There is no age requirement for making a correction request. Note that the right to request a correction from a service provider only applies if the service provider has previously given the individual access to the record.

Individuals must submit correction requests to the service provider in writing.¹¹⁷ The law does not require them to use a certain form or submit the written request in a certain manner. This means that even if you prefer for individuals to make correction requests using a designated form, you must still respond to requests that come in other formats, such as through email.

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