- Download the Part X guide
- Terms used in this guide
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
- Consent and capacity
- Elements of consent
- Consent may be implied in some cases
- Consent may be written or verbal
- Presumption of consent’s validity
- Conditional consent and withdrawal of consent
- Capacity to consent
- Substitute decision-makers
- Safeguarding and managing personal information
- Access to records of personal information
- Individual’s right of access
- Access exceptions
- Is the record dedicated primarily to the provision of service to the individual?
- How are access requests made?
- Service provider’s response to access requests
- Substitute decision-makers can request access
- Correction of records
- Offences and immunity
- The role of the Information and Privacy Commissioner
Individual’s right to correction
Individuals can request that a service provider correct a record of their personal information if they believe it is inaccurate or incomplete.116 A substitute decision-maker may also request a correction to an individual’s record on their behalf.
A correction refers not only to striking out incorrect information but also to adding information to make a record complete.
There is no age requirement for making a correction request. Note that the right to request a correction from a service provider only applies if the service provider has previously given the individual access to the record.
Individuals must submit correction requests to the service provider in writing.117 The law does not require them to use a certain form or submit the written request in a certain manner. This means that even if you prefer for individuals to make correction requests using a designated form, you must still respond to requests that come in other formats, such as through email.
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