Service provider’s response to correction requests

The timelines and other rules for responding to a correction request are very similar to those for access requests. You must respond to a correction request as soon as possible, and no later than 30 calendar days after receiving the request.118 A service provider that does not respond within 30 days is deemed to have refused the request.119 The individual may then make a complaint to the IPC.

Your response within 30 days must be in writing and must explain that you are doing one or more of the following:

  • granting the correction request in whole or in part
  • refusing the correction request, in whole or in part, with a written explanation
  • extending the deadline for fully responding by up to 90 days, with a written explanation

 

118. CYFSA, s. 315(4)
119. CYFSA, s. 315(7)