Service provider’s response to correction requests

The timelines and other rules for responding to a correction request are very similar to those for access requests. You must respond to a correction request as soon as possible, and no later than 30 calendar days after receiving the request.¹¹⁸ A service provider that does not respond within 30 days is deemed to have refused the request.¹¹⁹ The individual may then make a complaint to the IPC.

Your response within 30 days must be in writing and must explain that you are doing one or more of the following:

• granting the correction request in whole or in part
• refusing the correction request, in whole or in part, with a written explanation
• extending the deadline for fully responding by up to 90 days, with a written explanation

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