- Download the Part X guide
- Terms used in this guide
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
- Consent and capacity
- Elements of consent
- Consent may be implied in some cases
- Consent may be written or verbal
- Presumption of consent’s validity
- Conditional consent and withdrawal of consent
- Capacity to consent
- Substitute decision-makers
- Safeguarding and managing personal information
- Access to records of personal information
- Individual’s right of access
- Access exceptions
- Is the record dedicated primarily to the provision of service to the individual?
- How are access requests made?
- Service provider’s response to access requests
- Substitute decision-makers can request access
- Correction of records
- Offences and immunity
- The role of the Information and Privacy Commissioner
Refusing the correction request
Your written response may indicate that you are not making some or all of the requested corrections. In this case, you must explain why you are refusing the request and must inform the individual of their rights, including the right to file a complaint with the IPC.
Additionally, you must inform the individual of their right to prepare a concise statement of disagreement regarding the correction that you are refusing to make, and their right to require you to:
- attach this statement to the record, and disclose it whenever you disclose the related information
- make reasonable efforts to provide the statement to any person to whom you previously disclosed the information — unless the statement cannot be expected to affect the ongoing provision of services
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