- Download the Part X guide
- Terms used in this guide
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
- Consent and capacity
- Elements of consent
- Consent may be implied in some cases
- Consent may be written or verbal
- Presumption of consent’s validity
- Conditional consent and withdrawal of consent
- Capacity to consent
- Substitute decision-makers
- Safeguarding and managing personal information
- Access to records of personal information
- Individual’s right of access
- Access exceptions
- Is the record dedicated primarily to the provision of service to the individual?
- How are access requests made?
- Service provider’s response to access requests
- Substitute decision-makers can request access
- Correction of records
- Offences and immunity
- The role of the Information and Privacy Commissioner
The role of the Information and Privacy Commissioner
The office of the Information and Privacy Commissioner provides oversight of Ontario’s access and privacy laws, including Part X. The commissioner is appointed by and reports to the Legislative Assembly of Ontario and is independent of the government of the day.
Any person may file a complaint with the IPC about another person who has or is about to contravene Part X. This could include complaints about:
- refusal of an access or correction request, or failure to respond
- privacy breaches
- failure to comply with any Part X requirement
In response to complaints, or on its own initiative, the IPC may choose to conduct a review of any matter involving a possible contravention of Part X. Where possible, the IPC promotes informal and early resolution of complaints, and often does this through mediation.
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