If you think that your personal information has been improperly collected, used, or disclosed by a public institution, child and family service provider, or by a health sector organization or practitioner, you have the right to file a complaint with our office.
You can also file a complaint with our office if you request access to or correction of your personal information and your request is denied.
Call, write, or visit the organization directly and tell them your concerns. In most cases, the organization will be able to work with you to resolve the issue. If you are not satisfied with the response, you can file a complaint with our office.
The IPC can help you resolve the problem with the institution or service provider. If, after reviewing the complaint, the IPC decides to process a complaint and then establishes that the organization did not comply with Ontario’s access and privacy laws, we can make recommendations to the institution to prevent it from happening again.
With limited exceptions, the IPC does not have the power, under Ontario’s provincial and municipal privacy laws, to make an order against an institution related to a privacy complaint. It cannot issue fines, award damages or require that an institution discipline its staff members.