Filing a Privacy Complaint
If you think that your personal information has been improperly collected, used or disclosed by an institution, you have the right to question the institution’s actions and to file a complaint with our office.
Call, write or visit the institution directly and ask about the situation that you are concerned about. In most cases, institutions will be able to work with you to resolve the issue. If, however, you are not satisfied with the response, file a complaint with our office.
The IPC can help you resolve the problem with the institution. If we find that an institution is collecting, using or disclosing personal information inappropriately, we can make recommendations to prevent it from happening again.
To file a privacy complaint under FIPPA or MFIPPA fill out the Privacy Complaint Form. This form can be submitted to the IPC Registrar who will open a complaint file and assign an intake analyst to proceed with the complaint.
Forms should be sent to:
Information and Privacy Commissioner of Ontario
2 Bloor Street East,
To appoint another person to act as your representative or agent during the complaint process fill out the form Authorization to Act as an Agent for Privacy Complaint.
You do not need a form if a lawyer is representing you.
Upon review of your complaint, our office will determine the next steps in resolving the complaint. We may:
- call you to clarify your concern and to discuss what has happened in similar cases,
- direct your complaint to another government body, such as the Federal Privacy Commissioner, if they are in a better position to deal with your situation.
- review your complaint and work with you and the institution to resolve the issue.
Where mediation is not successful, we will conduct an investigation.
No, every complaint is different and the time needed to process the complaint can vary.
If we find that your personal information has not been or is not being handled properly, we will make recommendations to the public institution to prevent similar occurrences from happening again. Orders may be issued in some circumstances.
Full details about the Privacy Complaint Process works.
If you have privacy concerns regarding information held by the federal government or private sector institutions, please contact the office of the Federal Privacy Commissioner.