• A member of the public reported that he had been receiving misdirected faxes from three Community Care Access Centres at his private fax.
  • Section 12(2) notification requirement met by contacting the affected individuals by telephone.
  • Complaint resolved by way of informal resolution. Health information custodians agreed to update their policies and procedures to ensure compliance with the Act. In addition educational measures were undertaken to ensure staff were aware of their obligations under the Act.