• Personal health information of three individuals was accessed by an unauthorized person.
  • Resolved through informal resolution. The health information custodian retrieved the personal health information and confirmed that it was not copied. The health information custodian also revised its policies regarding the transportation of copies of records of personal health information, and is developing a privacy policy.
  • Section 12(2) – notification requirement fulfilled by the health information custodian by way of written letter to the affected individuals or their substitute decision makers.