Program Assistant

Organization: Legislative Assembly

Division: Information and Privacy Commissioner of Ontario – Tribunal and Dispute Resolution

City: Toronto

Job Term: Six Month Contract – May 2023 to October 2023

Salary: $27.43 to $32.29 hourly

Schedule: 36.25 hours per week

Address: 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8

Job ID: IPC: PA-2023-1

Please note: The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next twelve (12) months following the closing date of the job ad posting.

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and the Child, Youth and Family Services Act (CYFSA). Under these acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division:

  • resolves access to information appeals and complaints when government, health care practitioners/organizations and service providers refuse to grant requests for access or correction; and
  • investigates complaints with respect to the privacy of personal information and personal health information held by government, service providers and health care practitioners/organizations.

An opportunity exists to provide a variety of administrative/intake/program support services to the Tribunal and Dispute Resolution Division.

What can I expect to do in this role?

In a high volume, deadline driven environment you will: analyse incoming documentation to identify appeals/complaints/non-jurisdictional matters; input/update information into computerized case management system; assist with the management of voluminous and/or disorganized records; produce a large volume of complex documents with attention to detail; proof-read draft orders/privacy complaint reports to ensure information presented is accurate according to the appropriate FOI, health and child welfare legislation; process/handle final orders/privacy complaint reports; review records for completeness and maintain comprehensive filing system.

Qualifications: Extensive knowledge of administrative practices; experience in gathering/following up on information; demonstrated analytical/problem-solving skills; strong organization/interpersonal/communication skills; accuracy and attention to detail; discretion/tact to maintain confidentiality; demonstrated ability to use a PC; expertise in database management/word processing (Advanced Microsoft Word formatting capability); familiarity with the formatting requirements under the  Accessibility for Ontarians with Disabilities Act and the Web Content Accessibility Guidelines (WCAG); ability to work independently/on teams in a fast paced office.

Additional Information: 

Commitment to diversity, inclusion, accessibility, and anti-racism:  We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Please submit your resumé and cover letter to [email protected]. Be sure to quote the Job ID # for this position.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.


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