COVID-19 Information and Resources

The following information will help individuals and organizations manage privacy and access issues during the COVID-19 pandemic. We will continue to add new and relevant information.

The IPC is here to help. If you cannot find the answer to your question here, call us at 416-326-3333 or email us at

Notice to the public

To protect employees’ health and do our part to slow community transmission of the COVID-19 virus, the IPC has closed its physical office but remains open virtually, with most IPC employees working remotely.

We continue to process incoming appeals and complaints and provide services to the public, public sector organizations, health sector, and child and family services sector. We remain available to public organizations for consultation and discussions on access and privacy matters during this time.

We are developing a return to the office plan that will gradually transition staff back into the office. The exact staff return date is still to be determined.

We continue to update these FAQs as we get more information. You can also reach us by emailing


Resources and FAQs

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