Summary:
Updated: May 31, 2021

Notice to the Public

To protect our employees’ health and do our part to slow community transmission of the COVID-19 virus, the IPC’s offices have been physically closed since March 16, 2020.

Over the past year, our staff has transitioned to working remotely. During the time it took for us to acquire the infrastructure and create the processes necessary to work from home securely, our tribunal could not operate as usual. Unfortunately, this disruption caused a delay in the processing of existing files, resulting in a backlog.

Our goal over the coming months is to clear this backlog with specially dedicated resources we are prioritizing for this specific purpose. If you filed an appeal or complaint with our office or reported a breach to us between July 1, 2020, and March 31, 2021, and your file has not yet been assigned to a staff member at the IPC, your file will be processed as part of this special backlog project. We will contact you as your file is assigned and work expeditiously to process your matter as soon as possible.

We appreciate your patience and cooperation as we work to clear this backlog of files. Some of our normal processes will be streamlined and timelines compressed to enable us to move through the backlog files efficiently.

We continue to update these FAQs as we get more information. You can also reach us by emailing info@ipc.on.ca.

Notice to the Public and Institutions

To protect the health of our employees and to do our part to slow community transmission of the COVID-19 virus, the IPC has closed its physical office, but remains virtually open with IPC employees working from home.

Although most tribunal services have not been operating as usual, we are working to process incoming appeals and we continue to provide services to the public, public sector organizations, and the health and child and family services sectors. Despite our best efforts, members of the public who have filed appeals with our office should expect some delays.

We remain available to public organizations for consultation and discussions on access and privacy matters during this time.

We continue to update these FAQs as we get more information. You can also reach us by emailing info@ipc.on.ca.

Tips for Working from Home

We understand that these are exceptional circumstances. Many organizations are striving to manage service disruptions and continue to provide services virtually by digitizing records and enabling employees to work from home.

The IPC has published some practical data management tips for employees dealing with personal information when working from home.

To learn more, read the IPC’s fact sheet, Working from Home During the COVID-19 Pandemic.

We will continue to evaluate this evolving situation and provide regular updates here and on Twitter @IPCinfoprivacy.

Frequently Asked Questions

 

 

 

 

 

 

 

 

 

 

 



 

This post is also available in: French