Type: phipa reports
- Loss of personal health information due to theft of laboratory reports from a commercial courier van.
- Resolved through informal resolution. The health information custodian worked with the courier company to change its practices to minimize the risk of theft.
- Section 12(2) notification was fulfilled. The health information custodian worked with the individuals’ physicians, who notified them in person at their next scheduled appointment and confirmed that each affected individual had been notified.