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Back to Part X of the CYFSA Guide for Service Providers

Information for children, youth, and families

Information for service providers


What service providers are covered under Part X of the Child, Youth and Family Services Act?

How can the Office of the Information and Privacy Commissioner help me?

What happens if I decide to make a complaint to the IPC?


Can I ask my service provider not to collect, use, or disclose my personal information?

Does my service provider have to tell me what they do with my personal information?

Consent and capacity

Who can make decisions about my personal information?

What if I do not agree with my substitute decision-maker?

How does my service provider decide whether I can make decisions about my personal information?

What if I do not agree with my service provider’s decision about my capacity to make decisions about my own personal information?

Access and Correction

Do I have to be 18 before I can ask to see my personal information?

Can I ask my service provider to see my personal information?

Can I ask a service provider to correct personal information in my file?

How long will it take to get or correct my personal information?

How much will it cost to get or correct my personal information?

What happens if I request a correction to my personal information and my service provider cannot or will not make the correction?

What kind of information can I not see or get copies of? 


I provide services to children, youth and families. Do these access and privacy rules apply to me?

What kinds of records are covered by Part X?

What do I need to tell the public about my organization’s information practices?

How is Part X enforced?

What if a person requesting access to personal information intends to publish it?


When can service providers collect, use or disclose personal information without consent?

What should I do if there is a privacy breach?

What can we do to prevent “snooping”?

Consent and Capacity

How do I get consent?

Who can provide consent for the collection, use or disclosure of personal information?

Who can make decisions about personal information on behalf of individuals?

Can parents consent on behalf of their children, and make access requests for their information? Does it matter if they have custody of the child?

Access and Correction

What rights do individuals have to access their records?

I received an access request — how should I respond?

What if someone requests access to a record that was originally created by another organization?

Can service providers put conditions on access to information?


Additional guidance for service providers and the public



This post is also available in: French