As this annual report demonstrates, the IPC was certainly busy throughout 2024. However, the true measure of our success as a modern and effective regulator is how we convert this work into meaningful impacts for the benefit of Ontarians. Below is a selection of some of the positive impacts our office has had in 2024, and over time.

ADVOCACY

The Transparency Challenge logo, a sun with rainbow text next to it.

Transparency Showcase 2.0

featured in Municipal World, the IAPP Digest, and The National Observer 

Global Privacy Assembly

IPC invited to showcase our leading work in children’s privacy at the Global Privacy Assembly (GPA), in the Bailiwick of Jersey, 2024

The cover of the IPC's "Privacy Pursuit!" workbook. Text reads "Privacy Pursuit! Games and Activities for Kids."

Privacy Pursuit!

Lesson plans enter digital textbooks in Ontario’s school system

A pie chart of podcast downloads by country.

From January 2021 to January 2025, more than

listeners have downloaded our award-winning Info Matters podcast, and

18,200

attendees participated in IPC Privacy Day events!

6,300
A row of stick figures in teal and green.

Since 2023

A teal illustration of the YouTube logo.

increase in YouTube views

75%
A teal illustration of a computer mouse.

increase in YouTube subscribers

24%
The LinkedIn logo in teal.

increase in LinkedIn followers

11%
The Instagram logo in teal.

increase in Instagram followers

30%
A green and teal computer cursor.

website visits

368,202
An illustration of a person giving a presentation.

increase in presentations delivered

54%
An arrow point up, in green.

increase in media mentions

15%
An arrow point up, in green.

increase in public contacts activity

9%

Accountability

An illustration of three people.

applications for 29 job postings — an average of 206 applicants per posting, well above the OPS average

5,968
An illustration of an orange trophy.

Globally Recognized

IPC is recognized globally as a model for its strategic planning and priority setting process in Data Protection Authority Strategies report, 2024

Two stars outlined in maroon.

Top Employer

IPC shortlisted as one of Canada’s Top Employers for 2024

IPC staff turnover rate is just 8% in 2024, below industry average of 12%

8%

Responsiveness

An arrow point up, in teal.

increase in incoming files, since 2023 (all time record high)

17%
An arrow point up, in teal.

more files closed in 2024 over 2023 (all time record high)

4%

of files successfully closed using informal methods of dispute resolution

88%
An arrow pointing down, in orange.

decrease in average time to resolve privacy complaints, compared to 2023

8.5%
An arrow pointing down, in orange.

reduction in case backlog since 2023

17%
An arrow pointing down, in orange.

decrease in average time to resolve access appeals, compared to 2023

7.5%

Return to the 2024 Annual Report