The complainant asked the Children’s Aid Society of Ottawa to make several corrections to the CAS’s records for her and her children under Part X of the Child, Youth and Family Services Act, 2017. The CAS made three of the requested corrections but refused the rest. The CAS asserted it has no duty to correct the records under section 315(9) because they are not inaccurate or incomplete. It also asserted that, under section 315(10)(b), it has no duty to correct records of personal information that consist of a professional opinion or observation that was made in good faith. The complainant filed a complaint with the IPC for a review of the CAS’s refusal.
In this decision, the adjudicator upholds the CAS’s refusal of the remaining requested corrections. She accepts the CAS’s determination that the complainant has not demonstrated to its satisfaction that the records are inaccurate or incomplete, as required for the application of the duty to correct in section 315(9) of the Act. The adjudicator concludes that the CAS has granted three corrections in compliance with section 315(11) of the Act, and she issues no order.