Overall opened files 2020–2024

Year

FIPPA

MFIPPA

PHIPA

CYFSA

Total

2020

923

768

926

151

2,768

2021

736

1,029

993

165

2,923

2022

682

916

884

92

2,574

2023

844

1,121

1,047

137

3,149

2024

919

1,249

1,286

159

3,613

Overall closed files 2020–2024

Year

FIPPA

MFIPPA

PHIPA

CYFSA

Total

2020

771

569

624

55

2,019

2021

708

1,021

1,079

168

2,976

2022

731

1,066

965

95

2,857

2023

763

1,087

988

129

2,967

2024

779

1,048

1,135

122

3,084

Average duration (in months) to process and close a file 2020–2024

Year

ACCESS APPEALS

PRIVACY FILES

2020

10.9

7.8

2021

12.0

7.3

2022

12.5

8.1

2023

10.7

5.9

2024

9.9

5.4

Access appeals opened in 2024, by type of record

 

 

General Provincial564
 Personal Provincial184
 General Municipal752
 Personal Municipal231

Issues in access appeals opened in 2024

 

Issues

Total

 

Exemptions

759

 

Deemed refusal

226

 

Reasonable search

183

 

Third party appeals

178

 

Act does not apply

156

 

Other

229

Access appeals resolved by stage 2024

Early resolution190
 Expedited282
 Mediation645
 Adjudication314

Mediated appeals, by disposition 2024

 

 

%

 

Resolved

628

65.4

 

Partially mediated– proceed to adjudication

189

19.7

 

No issues mediated – proceed to adjudication

127

13.2

 

Abandoned

8

0.8

 

Withdrawn

8

0.8

Outcome of appeals closed by order 2024*

 

Outcome

 

%

 

Head's decision upheld

123

60.3

 

Head's decision partially upheld

38

18.6

 

Head's decision not upheld

33

16.2

 

Perform a duty

6

2.9

 

Dismissal after representations

2

1.0

 

Other

2

1.0

* Does not include files that were resolved, abandoned, withdrawn, or dismissed without an inquiry during adjudication

Privacy complaints, IPC-initiated privacy complaints, and self-reported breaches opened 2024

Provincial

Municipal

Privacy complaints resolved at early resolution and investigation

  

Provincial

%

Municipal

%

Total

%

 

Early Resolution

77

41.2

109

58.3

186

99.5

 

Investigation

1

0.5

0

0.0

1

0.5

 

Total

78

41.7

109

58.3

187

100

Self-reported breaches and IPC-initiated privacy complaints resolved at early resolution and investigation

  

Provincial

%

Municipal

%

Total

%

 

Early Resolution

90

43.1

115

55.0

205

98.1

 

Investigation

2

1.0

2

1.0

4

1.9

Total privacy files opened (provincial/municipal) 2020-2024

Year

Provincial

Municipal

Total

2020

113

195

308

2021

121

238

359

2022

121

219

340

2023

146

252

398

2024

169

266

435

Total privacy files closed (provincial/municipal) 2020-2024

Year

Provincial

Municipal

Total

2020

80124204

2021

129244373

2022

156294450

2023

135274409

2024

170226396

Individual privacy complaints closed by type of resolution 2024

Provincial

Municipal

  

Provincial

%

Municipal

%

Total 

%

 

Screened out

64

34.2

87

46.5

151

80.7

 

Resolved

10

5.3

12

6.4

22

11.8

 

Withdrawn

4

2.1

9

4.8

13

7.0

 

Abandoned

0

0.0

1

0.5

1

0.5

 

Total

78

41.7

109

58.3

187

100

Self-reported breaches and IPC-initiated privacy complaints closed by type of resolution 2024

Provincial

Municipal

  

Provincial

%

Municipal

%

Total

%

 

Resolved

90

43.1

114

54.5

204

97.6

 

Investigation report

2

1.0

2

1.0

4

1.9

 

Order/Decision Issued

0

0.0

1

0.5

1

0.5

 

Total

92

44.0

117

56.0

209

100

Types of health files opened 2020–2024

  

2020

2021

2022

2023

2024

 

Access/correction complaint

191

205

180

218

288

 

Collection/use/disclosure complaint

179

199

163

192

231

 

IPC-initiated collection/use/disclosure complaint

42

41

30

47

58

 

Reported breach

527

535

492

590

709

 

Total

939

980

865

1,047

1,286

Self-reported health privacy breaches opened by cause 2024

  

 

 

Snooping

248

 

Misdirected or lost personal information

209

 

General unauthorized collection, use, disclosure

163

 

Cyberattack

39

 

Stolen personal information

36

 

Lost or stolen mobile devices

9

 

Unsecured records

3

 

Other

2

Self-reported health privacy breaches closed by stage and cause 2024

 

Early Resolution

Investigation

Adjudication

Total

Snooping

223

2

 

225

Misdirected or Lost PI

192

  

192

General Unauthorized CUD

143

 

1

144

Stolen PI

33

  

33

Cyberattack

21

1

2

24

Lost or Stolen Mobile Devices

8

  

8

Unsecured Records

4

  

4

Ransomware

4

1

1

6

Total

628

4

4

636

Outcome of health files closed 2020–2024

 

2020

2021

2022

2023

2024

Total

Resolved

452

806

745

730

845

3,578

Screened out

50

95

75

114

135

469

Withdrawn

43

87

67

65

78

340

Abandoned

29

59

58

41

36

223

Order/decision issued

52

32

20

32

38

174

Dismissed without order/decision/inquiry

2

0

0

6

3

11

Outcome of health files closed in 2024, by stage

 

Early Resolution

Expedited

Mediation

Investigation

Adjudication

Total

Resolved

706

76

61

 

2

845

Screened out

124

11

   

135

Withdrawn

64

 

10

 

4

78

Order/Decision Issued

5

 

2

6

25

38

Abandoned

30

2

3

 

1

36

Dismissed without Order/Decision/Inquiry    

3

3

CYFSA files opened by issue in 2024

  

 

 

Reported breach

67

 

Access/correction complaint

56

 

Collection/use/disclosure complaint

34

 

IPC Initiated collection/use/disclosure complaint

2

Self-reported CYFSA privacy breaches by cause in 2024

  

 

 

Misdirected or lost personal information

32

 

General unauthorized collection, use, disclosure

19

 

Snooping

11

 

Cyberattack

2

 

Stolen personal information

1

 

Lost or Stolen Mobile Devices

1

Outcome of CYFSA files closed in 2024, by stage

 

Early Resolution

Expedited

Mediation

Adjudication

Total

Resolved

59617183

Screened out

1530018

Withdrawn

1102114

Order/Decision Issued

10045

Abandoned

20002

Total

889196122

Return to the 2024 Annual Report

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