File a complaint about an access/correction request under Ontario’s health privacy law


Note: A “health information custodian” in PHIPA is a person or organization that has custody or control of personal health information for the purpose of health care or other health-related duties.

Your Information
If you consent to the IPC contacting you by phone including leaving a voicemail message, please provide your phone number.

Please note that email communication is optional and the security of email communication cannot be guaranteed.

Substitute decision-maker information

Skip this section if you are not a substitute decision-maker.

If you are a substitute decision-maker (such as a parent or guardian) making a complaint on behalf of someone else, please describe your role and explain your relationship. It may be necessary to provide documentation to prove you are authorized to act for the individual. Please attach this documentation if you have it, at the end of this form.

Representative Information
Representative is a:

Skip this section if you do not have a representative.

You may represent yourself in a complaint to the IPC, or have someone else (such as a lawyer or another person) represent you.

If someone is representing you, and you authorize that person to act on your behalf, and you consent to the IPC to contacting them (including through email) and exchanging information about this complaint, please fill out the contact information below.

Information about health information custodian your complaint relates to
Sharing your information
If you do not consent to share your complaint information, please explain why below. We will consider whether we can properly address your complaint without sharing this information.

We would like to share your complaint with the health information custodian you have complained about, so the health information custodian understands the reasons for your complaint and the IPC can process your complaint.

By filing this complaint, you consent to share your name, this complaint form, and all attachments provided with this complaint form to all of the parties to this complaint (including the custodian).

Details of your complaint
Please select all the boxes that explain why you are making the complaint:
Resolution of your complaint

In certain circumstances, the IPC will make an order to resolve a complaint. However, it is important to note that most complaints before the IPC are resolved informally and do not result in an order. The IPC can order a custodian to grant access to requested records, order a custodian to respond to an access request, etc.

The IPC cannot order disciplinary measures against employees of the custodian you are complaining about (such as requiring the custodian to fire an employee) or order it to pay you financial compensation (money).

Attach the following documents (if you have them):
Unlimited number of files can be uploaded to this field.
100 MB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

Option 1

Send this form now.

Option 2

Print the form and email to @email or mail to:

Information and Privacy Commissioner/Ontario
1400-2 Bloor Street East
Toronto, Ontario
M4W 1A8

What happens next? Someone from our intake team will contact you to discuss your complaint.

Find out more about the complaint process.
You can also contact our office by email at [email protected], by phone at 416-326-3333, toll-free at 1-800-387-0073 if you have questions.

Help us improve our website. Was this page helpful?
When information is not found


  • You will not receive a direct reply. For further enquiries, please contact us at @email
  • Do not include any personal information, such as your name, social insurance number (SIN), home or business address, any case or files numbers or any personal health information.
  • For more information about this tool, please see our Privacy Policy.