All Guidance and Resources

Under the Personal Health Information Protection Act, individuals can file a complaint with Ontario’s Information and Privacy Commissioner if they disagree with a health information custodian's refusal to respond to all or part of their request to access or correct their records. This Practice Direction includes a form that individuals can use to submit their complaint to the Commissioner’s office.

In Ontario, individuals have a right to request access to their health information pursuant to the Personal Health Information Protection Act. This Practice Direction compliments the detail within PHIPA Practice Direction #1: Clarifying Access Requests, and provides additional clarification to assist health information custodians when they are responding to an individual’s access request(s). Appended are samples of a checklist, a response letter and an index of records.
 

In Ontario, individuals have a right to request access to their health information pursuant to the Personal Health Information Protection Act. This Practice Direction provides clarification to assist health information custodians when they are responding to an individual’s access request(s).

The Code of Procedure for Matters under the Personal Health Information Protection Act (Act) describes the processes the Office of the Information and Privacy Commissioner (IPC) follows when it assesses matters under the Act, including complaints, Custodian-reported files and IPC-initiated files. This Practice Direction describes what to expect once the IPC has made a Decision on a matter it has reviewed pursuant to the Act, and it intends to release the Decision to the public.

The emergence of big data as a tool to manage and analyze large and complex data sets offers great promise and opportunity, but also raises serious privacy challenges and considerations, especially to personal privacy. Public and health sector institutions increasingly use big data tools to improve programs and public services and ensure they are supported by better evidence.

As the oversight agency for the Freedom of Information and Protection of Privacy Act, Municipal Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act, the IPC is...

This fact sheet highlights the important factors an institution must consider before implementing a video surveillance system.

This guidance is designed to help institutions implement better record and information management practices and enhance the public’s ability to access information.

This fact sheet explains the meaning of the term “personal information,” and answers frequently asked questions.

This fact sheet outlines what to expect when an institution contacts you about an access request, your options for appeal, and other frequently asked questions. This document is part of a series designed to keep the public and professionals up to date with the IPC’s interpretations of access and privacy laws.

This fact sheet seeks to answer some of the common questions you may have about the freedom of information process. This document is part of a series designed to keep the public and professionals up to date with the IPC’s interpretations of access and privacy laws.

This fact sheet describes the risks of using email and custodians’ obligations under the Personal Health Information Protection Act. It outlines some of the technical, physical and administrative safeguards needed to protect personal health information when communicating by email and the policies, procedures and training custodians should have in place.