- Download the Part X guide
- Terms used in this guide
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
Consent and capacity
- Elements of consent
- Consent may be implied in some cases
- Consent may be written or verbal
- Presumption of consent’s validity
- Conditional consent and withdrawal of consent
- Capacity to consent
- Substitute decision-makers
- Safeguarding and managing personal information
Access to records of personal information
- Individual’s right of access
- Access exceptions
- Is the record dedicated primarily to the provision of service to the individual?
- How are access requests made?
- Service provider’s response to access requests
- Substitute decision-makers can request access
- Correction of records
- Offences and immunity
- The role of the Information and Privacy Commissioner
Disclaimer: This guide is about Part X of the Child, Youth and Family Services Act, 2017, and its regulations.
The guide should not be relied on as a substitute for the legislation itself, or legal advice. It is not an official legal interpretation of Part X and does not bind the Office of the Information and Privacy Commissioner of Ontario (IPC).
The IPC gratefully acknowledges the contributions of representatives from the following organizations, who assisted with the preparation of this guide:
Part X of the Child, Youth and Family Services Act sets the rules that service providers must follow to protect privacy and enable access to personal information, effective January 1, 2020.
If you are a service provider seeking to understand your obligations under Part X, this guide is for you. It provides an overview of the core rules for collecting, using, disclosing, safeguarding and managing personal information, consent and capacity, and access to and correction of personal information. It also explains how these rules are enforced. Additional Part X requirements, such as those related to research and prescribed entities, are addressed only at a high level.
This guide is not a substitute for legal advice. If you are unsure of how to apply Part X in a given situation, you should contact the person in your organization responsible for ensuring compliance with Part X, or a lawyer.
If you have general questions about Part X, you can contact the Ministry of Children, Community and Social Services or the Office of the Information and Privacy Commissioner of Ontario (IPC).
You may find it helpful to read this guide with the CYFSA itself. If so, the guide’s endnotes point you to the relevant sections of the legislation. You may also want to consult the definitions section. In addition to summarizing the requirements of Part X, this guide also presents some best practices and practical examples.
About the IPC
The IPC provides oversight of Ontario’s access and privacy laws, including Part X. These laws establish the rules for how Ontario’s public institutions, health information custodians and service providers may collect, use, and disclose personal information.
As part of our mandate, we investigate privacy complaints related to personal information and ensure compliance with Ontario’s access and privacy laws. Any person can file a complaint with the IPC about anyone who has or is about to break the rules of Part X. More information about our complaints process.
Part of our mandate at the IPC is to provide information and education. We are available to consult with service providers to support their compliance with Part X.
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