General (Public) Information or Your Personal Information:

Information held by provincial government organizations, e.g. Ministry of Housing or Ontario Human Rights Commission, are covered by the Freedom of Information and Protection of Privacy Act (FIPPA). Information held by municipal government organizations, e.g. City of Toronto or Ottawa Police Services Board, are covered by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Normally, a government organization must respond in writing to your request within 30 days of receiving it.

A person who has made a request under the Acts may appeal any decision of the government organization concerning the request.

An appeal can be filed by sending a completed Appeal Form or letter to the IPC Registrar, within 30 days after the government organization has given notice of its decision. The appeal should include:

(a) the appellant's name, address and telephone;

(b) the government organization's name and the file number;

(c) a copy of the government organization's decision;

(d) a copy of the request; and

(e) a brief explanation of the basis for the appeal.

If you have made a request, and the government organization does not issue a decision within the time frame required by the Act, this is called a “deemed refusal.” You may appeal the deemed refusal to the IPC.

In addition, you must send an appeal fee. If your request was for your personal information, the appeal fee is $10. The appeal fee for all other requests for information is $25. Please include either a cheque or money order with your appeal, payable to the Minister of Finance.

An affected person who is notified under the Act about a government organization’s decision to grant access to records relating to him or her (or it, if an organization), may appeal this decision without submitting an appeal fee.

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