- Download the Part X guide
- Terms used in this guide
- Does Part X of the CYFSA apply to you?
- Collection, use, and disclosure of personal information
Consent and capacity
- Elements of consent
- Consent may be implied in some cases
- Consent may be written or verbal
- Presumption of consent’s validity
- Conditional consent and withdrawal of consent
- Capacity to consent
- Substitute decision-makers
- Safeguarding and managing personal information
Access to records of personal information
- Individual’s right of access
- Access exceptions
- Is the record dedicated primarily to the provision of service to the individual?
- How are access requests made?
- Service provider’s response to access requests
- Substitute decision-makers can request access
- Correction of records
- Offences and immunity
- The role of the Information and Privacy Commissioner
Granting the correction
When you grant a correction request, you must provide written notice of how you corrected it. Correcting means:
- recording the correct information in the record or, if that’s not possible, by ensuring a system is in place to inform those who access the record that it is incorrect or incomplete, and to direct them to the correct information and
- striking out the incorrect information without obliterating it or, if that’s not possible, by labelling it incorrect, severing it, storing it separately and maintaining a link to trace the incorrect information
At the request of the individual, you must give written notice of the correction to the people to whom you have disclosed the information, to the extent it is reasonably possible. An exception to this requirement is where providing notice cannot reasonably be expected to affect the ongoing provision of services.
You may not charge a fee for granting a correction. This applies to all activities associated with processing a correction request.